Unfortunately, items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or call us at (03-6734 8838) or (012 269 3399) and send your item to: C-G-6 Dataran Emerald, Jalan PS11, Prima Selayang, 68100 Batu Caves, Selangor.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: C-G-6 Dataran Emerald, Jalan PS11, Prima Selayang, 68100 Batu Caves, Selangor.
Unless it was defective or damaged item, you will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.